Frequently asked questions

Your offer is based on your iPhone's model, storage, carrier status, and condition. iRestore tracks current market values so you can get a competitive offer from a local partner store.

It's an estimate from your answers. The shop confirms the condition with a quick check. If it matches, you're paid that price. If it doesn't (a crack you didn't mention, a weak battery), the shop offers a lower price and you're free to say no.

Send the offer to yourself and it is held for 24 hours. That saved offer reopens exactly as quoted for that window, as long as you keep the same answers and the same store. Change one and we price it fresh. An offer you never saved is an estimate, not a hold. After 24 hours the code still works, it just reopens at current pricing, since values update regularly.

Usually, yes. Most partner stores offer more in store credit than cash for the same phone. Credit costs the store less than cash out the door, so they can pass more value back to you. The exact cash and credit amounts are shown side by side with your offer.

Yes. Cracked and damaged iPhones still have a price. Choose the condition that matches and you'll see it.

Yes, as parts only. The shop can't run its checks on a phone that won't power on, so it prices it by hand at the counter. If it turns on but has problems, choose Damaged and you'll see a price right away.

Yes. Both unlocked and carrier-locked iPhones are accepted. Not sure which you have? Go to Settings → General → About → Carrier Lock.

Your iPhone, a photo ID, and your reference code if you saved one. The code from your offer screen or email pulls up your exact offer at the counter. Turn off Find My before you go.

At the shop, the same visit. Bring your iPhone to the iRestore partner shown with your offer. Once it's checked at the counter, you're paid on the spot in cash or store credit, your choice.

Turn off Find My first, then back up and erase it yourself before you sell. Erasing while it is still signed in leaves the phone activation-locked and nobody can buy it. Go to Settings → General → Transfer or Reset iPhone → Erase All Content and Settings. The shop needs the phone turned on and signed in to check it, so erase it at the counter once your offer is confirmed. Don't leave your data for someone else to wipe.

No. Phones must be free of Activation Lock and can't be reported lost or stolen. Before you sell, turn off Find My: Settings → your name → Find My → Find My iPhone → off.